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As one of the EAP core technology functions, management consultation offers an invaluable service to employers. Given the reduction of Human Resources staff in many organizations and the complexity of human issues in the workplace, the EAP may be one of the few consultative resources that managers and supervisors have available to them. Through case studies, roleplays and group discussion, you will learn how to provide effective consultation to supervisors and managers.

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• Understand employer’s need for management consultation
• Recognize the value to an EAP inherent in providing management consultation
• Prepare for manager’s request for consultation
• Use understanding of different work styles/temperaments to better communicate with managers
• Learn to assess requests for consultation
• Identify methods for refusing a manager’s request without saying "no"
• Prepare manager to make an effective referral to the EAP
• Find a balance between communication and confidentiality limits
• Understand how to consult about tones, themes and opportunities after a critical incident or other major workplace situation
• Track consultations in reports to management

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• Clinicians new to the EAP field
• EA professionals experienced in other aspects of EAPs who want to learn about management consultation
• Account managers and marketing staff of EAP vendors
• Therapists on EAP networks
• Internal and external EA professionals who want to work better with manager

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Cancellation policy: Cancellations must be submitted 7 days prior to the day of training. If you cancel, you can choose to receive a one-year credit memo for a future training of equal value, or receive a refund less a $50 processing fee. Cancellations made after the 7-day cutoff will result in a charge of the full course fee. If you cancel after the 7-day cutoff, you may send another person in your place. No refunds will be made for partially-attended classes. If a class is cancelled by Blair Consulting Group, a full refund will be given.

Cost: $295

All courses begin with a continental breakfast and registration at 8:00; class times 8:30-5:00.

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Registration online requires payment with a credit card. This is a secure site. However, if you don't want to register online, you may click here for a printer-friendly registration form that can be faxed or mailed, using a credit card or mailing a personal or corporate check.

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• Helped me understand the EAP role better.
• I can use this information right away in my job.
• A great help in focusing on the organization.
• Cynthia is great.
  

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CYNTHIA SULASKI, MSW, CEAP, Senior Consultant Cynthia has over twenty years experience in both internal and external EAPs providing clinical, operations management, account management, sales and marketing and training design and delivery services. In addition to her involvement with Blair Consulting Group client evaluation, design and delivery consultation projects, Cynthia manages the Institute and other training events.

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